Coway defines stakeholders as entities both inside and outside the organization that influence its activities, categorizing them into seven groups: customers, shareholders and investors, employees, partners, communities, academia and media, and government. Coway operates specific communication channels tailored to each group to gather stakeholder feedback. By fostering stakeholder engagement and communication on critical issues, we enhance transparency, improve management efficiency, and cultivate trusted relationships. Each department manages communication channels dedicated to specific stakeholder groups.
| Stakeholders | Chanel | Frequency | Main communication topics |
|---|---|---|---|
| Customer | Corporate website | Frequently |
Responsibilities related to product safety and quality Product and service experience Receipt and resolution of customer complaints |
| Media and press releases | Frequently | ||
| VOC/Customer Center | Frequently | ||
| Shareholders and investors | Ordinary general shareholders' meeting | Once a year |
Building corporate value Enhancing shareholder value Sound corporate governance Management of business opportunity and risk |
| IR meeting | Frequently | ||
| Investor/analyst conference call | Frequently | ||
| IR webzine | Monthly | ||
| Employees | Labor and Management Council | 4 times a year or more |
Fair evaluation of performance and reward Capability development Work-and-life balance Corporate culture based on diversity |
| In-house on-line consultation channel | Frequently | ||
| Partner companies | Partner round table meeting | Once a year or more |
Win-win cooperation with the business partners Helping business partners develop their sustainability |
| Integrated procurement system | Frequently | ||
| Local communities | Local Community Council | 4 times a year |
Social contribution and participation in local community activities Creation of jobs in the local areas Sustainable local development |
| NGO meeting | Frequently | ||
| Social contribution business and project | Frequently | ||
| Academia and media | Publication of Sustainability Report | Once a year |
Transparent disclosure of information ESG data and performance communication |
| Voluntary disclosure of the Sustainability Report | Once a year | ||
| Participation in global ESG evaluation | 5 times a year or more | ||
| Participation in sustainability initiatives | 6 times a year or more | ||
| Government and stock market | Corporate Governance Report | Once a year |
Distribution of economic value including payment of taxes Compliance with laws and ethical management |
| Regular disclosure such as the Annual Report | 4 times a year or more | ||
| Disclosure to the Financial Supervisory Service and Fair Trade Commission | Frequently | ||
| Compliance with laws and regulations | Frequently | ||
| Public-private cooperation project | Frequently |