Appendix

ESG Data

Social

Employee Status¹⁾
Indicator Sub-Category Unit 2022 2023 2024 2025
Total number of employees Total persons 6,442 6,272 6,282 6,352
By gender Male persons 3,505 3,490 3,539 3,674
Female persons 2,937 2,782 2,743 2,678
Percentage of female employees % 45.6 44.4 43.7 42.2
By age Under 30 persons 336 279 274 284
30 to under 50 persons 4,532 4,350 4,194 4,105
Over 50 persons 1,574 1,643 1,814 1,963
Management level employee²⁾ Total female managers persons 1,443 1,336 1,328 1,275
By position Junior level persons 1,408 1,303 1,289 1,236
Middle level persons 28 28 33 30
Top level persons 7 5 6 9
Percentage of female managers among total managers % 65.7 63.7 64 62
By position Junior level % 70.8 68.5 68.9 67.6
Middle level % 18.5 20 23.2 18.5
Top level % 12.7 9.1 9.8 13.4
Percentage of female leaders³⁾ % 17 16.9 19.2 17
Percentage of foreign managers among total managers % 0 0 0 0
By employment type Permanent employees persons 6,276 6,077 6,009 6,084
By gender Male persons 3,445 3,413 3,411 3,528
Female persons 2,831 2,664 2,598 2,556
Temporary employees persons 166 195 273 268
By gender Male persons 60 77 128 146
Female persons 106 118 145 122
Part-time employees⁴⁾ persons 15 25 17 16
By gender Male persons 5 9 10 6
Female persons 10 16 7 10
Full time employees persons 151 170 256 252
By gender Male persons 55 68 118 140
Female persons 96 102 138 112
Minority employees⁶⁾ Employees with disabilities⁵⁾ persons 117 138 123 124
Employment rate for people with disabilities⁵⁾ % 1.8 2.3 2.0 2.0
Foreign employees persons 10 8 8 8
Percentage of foreigners % 0.16 0.13 0.13 0.13
By Nationality United States persons 3 2 1 0
Iran persons 1 1 1 1
Japan persons 1 1 1 1
China persons 3 2 2 2
Australia persons 1 1 1 1
New Zealand persons 1 1 1 1
Germany persons 0 0 1 1
France persons 0 0 0 1
Employees at overseas operations Total number of employees persons 5,059 4,844 4,506 5,009
Dispatched abroad persons 2 8 4 3
Expatriates persons 35 36 37 42
Locally hired persons 5,022 4,800 4,465 4,964
Percentage of female employees in STEM-related positions⁶⁾ % 19.1 20.4 20.9 21.9
Total number of employees in revenue-generating departments persons 5,727 5,849 5,853 5,901
Number of female employees in revenue-generating departments persons 2,632 2,618 2,572 2,494
Percentage of female employees in revenue-generating functions % 46 44.8 43.9 42.3
1) All data related to employees include the number of employees residing overseas (corporate heads, expatriates, etc.) and unregistered executives, excluding registered executives
2) The level of management is classified into the levels defined by the HR team based on the responsibility of each position, the size of managing organization, etc.
3) Female leaders refer to female employees at the middle management level or above
4) Excluding daily workers
5) Data has been corrected to align with the year-end headcount for each respective year, based on the reporting criteria of the Korea Employment Agency for Persons with Disabilities
6) Refers to employees who use knowledge related to science, technology, engineering, and mathematics for their work, in accordance with internal standards defined by the HR team
Human capital return on investment
Indicator Unit 2022 2023 2024 2025
Revenue¹⁾ KRW 100 million 28,134 27,590 31,156 34,685
Operating expenses²⁾ KRW 100 million 22,987 22,634 25,388 28,727
Employee-related expenses³⁾ KRW 100 million 4,452 4,586 4,737 5,218
HC ROI⁴⁾ % 2 2 2 2
1) Total revenue based on separate financial statements
2) Total operating expenses based on separate financial statements
3) Sum of salaries, bonuses, and employee benefits based on separate financial statements
4) {Revenue - (Operating expenses - Employee-related expenses)} / Employee-related expenses
Employee Benefits
Indicator Unit 2022 2023 2024 2025
Employee benefits¹⁾ KRW 1,000 51,868,587 56,379,333 57,991,729 63,368,931
1) Based on Separate Financial Statements
Labor Relations
Indicator Unit 2022 2023 2024 2025
Labor union membership rate % 34.3 34.3 33.6 36.6
Customer Satisfaction
Indicator Unit 2022 2023 2024 2025
Customer satisfaction survey result points 95.6 92.7 93.4 95.7
Customer complaint resolution rate % 99.9²⁾ 100²⁾ 100²⁾ 100
Number of customer complaints regarding products/services/sales¹⁾ cases 24²⁾ 63²⁾ 68²⁾ 125
1) Based on domestic and overseas applications received
2) Corrected due to a reporting error in the previous year's report
Online Strategies & Customers Online
Indicator Unit 2022 2023 2024 2025
Percentage of total customers using company's
online services solutions/sales platform
% 1.86 1.78 2.21 2.60
Percentage of revenues generated online % 0.77 1.14 1.57 2.02