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Human Rights Management

Human Rights Management Policy
Coway's human rights management policy is established based on the principles and standards of the Universal Declaration of Human Rights (UDHR), the UN Guiding Principles on Business and Human Rights (UNGPs), and the International Labour Organization (ILO). Its scope is not limited to employees but extends to all stakeholders across the value chain, including customers, partners, and local communities. The policy encompasses core human rights principles, including non-discrimination, the prohibition of child labor and forced labor, compliance with working hours, humane treatment, safety and health, freedom of association, responsible mineral sourcing, consumer safety and health, responsible marketing, personal information protection, and the protection of the human rights of local residents. Coway's commitment to implementing these principles is formalized in this policy.
Human Rights Impact Assessment
In 2025, Coway advanced its human rights impact assessment framework by establishing a phased process that seamlessly connects every step, from indicator development to the derivation of corrective action plans. Coway first defined five core assessment themes—Human Rights & HR/Labor, Occupational Health & Safety, Ethics, Partners, and Environment—reflecting global standards and key regulatory requirements, including the UNGPs, OECD Guidelines, and the RBA Code of Conduct. Coway also significantly upgraded its assessment indicators compared to 2024 by tailoring them to the distinct characteristics of five key job categories: Office, Production, R&D, Technical Service, and Sales Management. This was designed to identify potential human rights risks stemming from the unique employment and work arrangements of certain job categories in advance, and to build a preventive framework. Based on this, we conducted desk reviews of relevant departments through written assessments, and then reinforced on-site due diligence led by external experts to elevate the level of management and the reliability of supporting evidence. Through this process, we identified key human rights issues and vulnerable stakeholders, derived improvement tasks, and established detailed implementation plans for each. Coway will execute these tasks from short-term and mid- to long-term perspectives based on their materiality and feasibility, and continuously monitor implementation, thereby proactively managing company-wide human rights risks and continually strengthening the effectiveness of its human rights management system.
Human Rights Impact Assessment Process
Human Rights Impact Assessment Process
Human Rights Impact Assessment Results
The 2025 human rights impact assessment confirmed that Coway maintains a sound level of human rights management overall, while identifying potential risks that may arise for certain stakeholders. Accordingly, we have identified key human rights issues for each core stakeholder group, including employees, partners, local communities, and customers, and established short-term and mid- to long-term risk mitigation measures. Coway plans to advance its human rights management through systematic execution.
Key Risks Identified by Stakeholder Group
Stakeholder Key Human Rights Issue Issue Description Key Mitigation Activities
Employees Establishing a human rights management system Need to keep human rights management policies up to date and ensure their effectiveness
  • [Short-term] Establish and formalize a regular revision process for human rights policies
Strengthening ethical management and transparency Control ethics-related risks such as internal misconduct, and foster a fair and transparent organizational culture
  • [Short-term] Update the Ethics Charter, Ethics Regulations, and Ethical Practice Guidelines
  • [Mid- to long-term] Develop a Code of Conduct checklist, distribute it to all employees, and provide company-wide training
Grievance handling and remediation mechanism Enhance customized human rights and ethics guidelines tailored to work environments and protect employees' human rights by running effective grievance channels
  • [Mid- to long-term] Strengthen human rights regulations and ethics guidelines, and expand the VOC channel
  • [Mid- to long-term] Upgrade the integrated management system for grievance surveys and resolution processes
Partners Fair contracts and fair trade Prevent unfair practices that leverage a dominant position and establish a transparent trading order
  • [Short-term] Update the Ethics Charter, Ethics Regulations, and Ethical Practice Guidelines
  • [Mid- to long-term] Develop a Code of Conduct checklist, distribute it to all employees, and provide company-wide training
Managing supply chain human rights risks Monitor and manage potential human rights and labor violations across partners and the value chain
  • [Mid- to long-term] Conduct self-assessments of key partners and gradually expand the scope of on-site evaluations
  • [Mid- to long-term] Distribute human rights protection guidelines for migrant workers at partner companies
  • [Mid- to long-term] Institutionalize Codes of Conduct and compliance pledges in partner selection/contracting, and establish human rights and labor risk due diligence procedures
Local Communities Surrounding environment and biodiversity Ensure the right of local residents near business sites to a pleasant environment, and establish a system to protect local ecosystems and biodiversity
  • [Mid- to long-term] Drive biodiversity conservation activities adjacent to non-headquarters operational plants
  • [Mid- to long-term] Build an integrated framework for assessing biodiversity risks at business sites and managing related risks
Customers Protection of consumer rights and interests Protect consumer rights and interests by preventing exposure to false or exaggerated information in product and service advertisements
  • [Mid- to long-term] Establish relevant provisions and a risk management framework
Human Rights Grievance Handling Mechanism
To ensure that employees can immediately voice their concerns when human rights violations or grievances arise, Coway has opened multiple reporting channels, including its groupware, messenger, and business apps. Received cases are managed by category, distinguishing between human rights violations such as workplace harassment, sexual harassment, and discrimination, and general grievances related to working conditions, employee benefits, and HR systems. Coway strictly enforces a principle of resolving cases within 10 days under an environment that guarantees absolute confidentiality and whistleblower protection. When objective investigation is required, external expert advisory services are leveraged. Depending on investigation outcomes, Coway executes appropriate measures through the Disciplinary/HR Committee alongside mandatory recurrence prevention training. In 2025, a total of 38 grievances were received, and all cases were fully processed in strict accordance with established procedures.
Grievance Handling Process
Grievance Handling Process