Based on the Code of Ethics, we are trying to surpass customer expectations in every aspect of our business to help them lead a healthier, happier life
Listen to customers, identify their needs and demands and put their satisfaction as the top priority in all decision-making and business activities.
Be honest and sincere and keep your promise when dealing with customers.
Provide top-quality products and services and respond to their demands in a timely, accurate manner.
Avoid using customers’ personal data and assets without their consent.
For more efficient management of VOC, we have integrated the existing VOC channels. Based on this integration, we developed the processes for collecting and analyzing data, identifying areas of improvement, and working towards solution.
The areas of improvement and action plans identified through the VOC channels are forwarded to the relevant departments while monitoring progress. In addition, we monitor on-site performance and evaluate the level of satisfaction to follow up and maintain its effectiveness.